Key Account Manager

Overview

Manage a key Hexagon customer account, delivering service, growth and strategic partnership.

Key Responsibilities

• technical roadmap
• project delivery
• account planning
• bid management
• opportunity tracking
• business development

Tasks

-Develop and maintain a growth strategy and related tactical actions to increase the value of the account to SIG UK -Own the customer’s technical roadmap as a result of having a detailed technical knowledge of our deployed solution -Offer advice to SIG UK about portfolio developments -Responsibility for the effective delivery of all customer contracted projects and services meeting all SLAs and/or KPIs in the process -Produce and update regularly and anyway at least 2 x per year a Key Account Plan according to an agreed template -The Safety Practice Commercial Sales Manager. To deliver market and customer insight and to liaise concerning the development of the customer as an exemplar to that market in support of our wider market ambitions. -Maintain regular face to face contact with a range of staff at the customer operating across and up and down the organisation. -Increasingly move the relationship with these customers to that of a Collaborative Relationship intent on driving value creation including the adoption of a continuous service improvement programme -Deliver customer focussed marketing collateral for use by the wider business (e.g. PR, case studies, videos, visit programmes etc.) -Become the customer’s advocate within SIG UK -Promote in the broadest terms Hexagon’s portfolio to solve customer pain -The Public Safety Director EMEA to discuss Product Change Requests where local configuration is incapable of delivering the customers’ requirements. -Conclude Customer Satisfaction reviews at an agreed frequency and provide feedback to the customer on related remedial actions -Demonstrate thought leadership to the customers through the maintenance of a visible market presence and the delivery of insight and learning to them -Own and drive through SIG UK all customer bids and proposals -Chief Technology Consultant. To define and agree the Key Account’s technical roadmap -Maintain a comprehensive list of customer opportunities in the relevant company systems -Business development – shaping and winning profitable contracts -Safety Practice Operations Manager. To coordinate Key Account project and service delivery

Requirements

• prince2
• itil
• azure devops
• git
• gis
• security clearance

What You Bring

-Understand and maintain, to a deep level, knowledge of the customers’ business and service propositions, the challenges they face and their strategy and plans for improvement -Project Management – PRINCE2 certification is advantageous -Could have marketing experience but must have a desire to engage in these areas -Should be experienced and able to work at a practical level with the following: -Service Management – ITIL certification is advantageous -Must be a confident collaborator and team builder -Microsoft Azure and Azure DevOps / Git or equivalent Application Lifecycle Management tool -Must be self-motivated to work in isolation and on their own initiative pulling in other skills and resource as necessary to achieve the given and self-surfaced goals -Computer Aided Dispatch (CAD) or similar Geographical Information Systems (GIS) technologies -Should be able to demonstrate a recent background in resource dispatching software -Technical engineering or architecting skills -Proposal handling and writing -Must be experienced and highly versed at a practical level in the following: -Must hold or be capable of holding NPPV3/SC security clearance -Operational planning and response tools -Must have a proven track record in gathering and assessing user requirements, particularly related to resource dispatch solutions. -Must be a strong and empathetic communicator and capable presenter able to simplify the explanation of complex problems

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About Hexagon Safety, Infrastructure & Geospatial

-Hexagon Safety, Infrastructure & Geospatial is at the forefront of public safety and infrastructure management, offering cutting-edge solutions. -With a strong history of technological innovation, they empower organizations worldwide to respond to emergencies, manage infrastructure, and improve public services. -The division specializes in geospatial technologies, helping industries leverage data for more efficient decision-making and operations. -Their typical projects include smart city solutions, transportation management systems, emergency response optimization, and critical infrastructure monitoring. -Hexagon's solutions are used across various sectors, such as utilities, transportation, government, and energy, ensuring safety and reliability in urban environments. -The company stands out for its integration of advanced geospatial data with AI and IoT, enabling real-time, data-driven responses to crises and operational challenges.

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