Planner

Overview

Schedule repairs, allocate operatives/subcontractors, and ensure timely, high‑quality service.

Key Responsibilities

• it support
• scheduling
• reporting
• data management
• stakeholder comm
• emergency prioritisation

Tasks

-Provide general administrative support to the repairs team when required -Follow company policies and Health & Safety requirements at all times. -Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. -Cover for other planners when needed and attend meetings or training sessions as required. -Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. -Support continuous service improvements by suggesting ways to streamline planning and scheduling. -Assist with reporting and performance monitoring to ensure KPIs and targets are met. -Work closely with administrators, supervisors, and contractors to ensure a seamless service. -Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time. -Help prioritise emergency and urgent jobs to minimise disruption for residents. -Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. -Maintain accurate records, data, and documentation for audits and compliance.

Requirements

• repairs
• customer focus
• gcse
• it skills
• scheduling
• fast‑paced

What You Bring

-Knowledge of repairs and maintenance processes -A customer-first approach with the ability to handle challenging situations -Experience in the above role with similar or the same duties -Excellent time management, organisational, and communication skills -Strong IT skills with the ability to use job management and scheduling systems -GCSE (or equivalent) in English & Maths -Experience scheduling and planning multi-trade repairs using an ICT appointing tool -Experience working in a fast-paced, pressurised environment

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Benefits

-Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -25 days annual leave plus bank holidays -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Leading pension scheme

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not currently offer visa sponsorship; candidates must have uk work entitlement.

Security Clearance

-all roles are subject to relevant background, identity & security checks before employment.