Community Management VP

Overview

Lead regional community portfolio, manage staff, drive client retention and financial results.

Key Responsibilities

• client retention
• team training
• material delivery
• communication calendar
• portfolio management
• financial oversight

Tasks

-Directly responsible for action plans relative to retention efforts of at-risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff. -Determine appropriate staffing needs and oversee onboarding and training. -Responsible for team delivery of materials per contract to clients. -Implement a proactive communication calendar to consistently communicate with our clients. -Attend meetings with directors/clients and prospective clients as needed. -Manage portfolio of community properties in a regional area as determined by the Branch President and Executive Vice President. -Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan. -Participate and provide oversight of internal controls and management standards. -Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients. -Establish and maintain positive relationships and communicate successfully with leadership and support teams. -Responsible for team’s efforts to successfully utilize integrated services to clients. -Provide supervision, oversight and training for a staff of management, administrative and/or other support personnel. -Responsible for delivery and adherence to company programs, information and directives. -Perform Performance Planning Reviews and quarterly touch-ins to direct reports and oversee to ensure the process is achieved for all in the downline. -Responsible for oversight of financial impact including but not limited to the following functions: chargebacks, Manager/Admin productivity, payroll overtime control.

Requirements

• gaap
• microsoft office
• management
• supervisory
• community association
• time management

What You Bring

-Professional communication skills (phone, interpersonal, written, verbal, etc.). -Knowledge of GAAP at a proficient level. -Self-motivated, proactive, detail oriented and a team player. -5 - 7 years of Management and/or Supervisory experience required. -Confidentiality and discretion in the performance of all duties and responsibilities. -Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level. -3 - 7 years of Community Association experience and Portfolio Management experience preferred. -Time management and time critical prioritization skills. -Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms