Collections & Recovery Officer

Overview

Collect overdue payments, manage arrears, and maintain customer satisfaction.

Key Responsibilities

• debtor communication
• portfolio management
• arrears identification
• payment agreements
• credit risk
• reporting

Tasks

-Communicate with debtors by telephone and in writing to solve arrears -Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales). -Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems. -Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up. -Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary. -Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.

Requirements

• microsoft office
• finance degree
• leasing experience
• risk management
• communication
• organisational

What You Bring

-Proficient in Microsoft Office products. -Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly. -DLL’s referral program applies -Excellent written and verbal communication skills. -Strong ability to effectively communicate with internal and external customers. -Specific experience in equipment leasing and vendor finance is ideal but not essential -Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives. -Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles. -Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives. -Degree or studies in accounting, finance, commerce or related field – may have completed, or still studying on a part time basis.

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Benefits

-Flexible hours with possibility to work from home -Health and Wellness program including healthy food, free health checks, fun health & vitality activities. -Finance – Provide learning opportunities to help members achieve personal financial health -Two working days per year volunteering for a local charity. -Health – Manage mental, emotional, and physical health -Career development opportunities: online learning, member development programs.

About Dll

-DLL began as a vendor-finance pioneer and has since evolved into a global asset-finance leader. -DLL helps equipment manufacturers, dealers, and distributors unlock growth without tying up capital. -DLL supports clients across the full equipment lifecycle—from inventory and retail financing to used-equipment resale. -Its adaptable financing model spans commercial and retail finance, fair-market leases, and pay-per-use plans tailored to usage patterns. -DLL blends industry know-how with financial acumen through work in areas like Industrial, Construction, Energy Transition, Healthcare, Agriculture, and Transportation. -DLL's engagements include funding fleets of farm tractors and construction machinery, as well as facilitating upgrades in healthcare tech and clean-energy projects. -DLL's standout initiative includes remarketing used assets—like repurposing ambulances—through a dedicated platform for used-equipment sales. -DLL, while maintaining an entrepreneurial, partnership-driven culture, boasts strong financial footing due to its growth under the Rabobank Group. -DLL's global consistency is supported by local teams delivering tailored solutions across borders. -With over five decades of history, DLL continues to innovate in financing, bridging asset acquisition and optimal use through smart, sustainable funding.

Sector Specialisms

Interview Process

-selection process may involve an assessment. -apply online via the career website; email applications are not reviewed.

Security Clearance

-hiring is subject to successful completion of a background check.