Technical Support Specialist

Overview

Onsite technical support for trading platforms in a financial services firm

Key Responsibilities

• system upgrades
• onsite support
• routine maintenance
• troubleshooting
• platform operations

Tasks

Implement system enhancements and upgrades to improve performance and stability Provide onsite technical support to clients in a professional, efficient manner Carry out routine maintenance, including software updates and configuration changes Troubleshoot and resolve technical issues, escalating complex problems when needed You'll play a key role in ensuring the smooth operation of their trading platforms and technology infrastructure-helping non-technical users keep critical systems running flawlessly. -Implement system enhancements and upgrades to improve performance and stability -Provide onsite technical support to clients in a professional, efficient manner -Carry out routine maintenance, including software updates and configuration changes -Troubleshoot and resolve technical issues, escalating complex problems when needed

Requirements

• microsoft 365
• azure
• endpoint management
• technical support
• bachelor's
• financial services

What You Bring

Experience with Microsoft 365, endpoint management, device deployment, and Azure (a big plus!) 1+ year's experience in an onsite technical support role Background working in the financial services industry in a similar role Excellent communication and interpersonal skills Bachelor's degree in Computer Science, IT, or a related field No sponsorship or C2C. No Agencies, please do not submit candidates. Only applicants with full US working rights. -Experience with Microsoft 365, endpoint management, device deployment, and Azure (a big plus!) -1+ year's experience in an onsite technical support role -Excellent communication and interpersonal skills -Bachelor's degree in Computer Science, IT, or a related field -Background working in the financial services industry in a similar role

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About Mcs Group Consultancy

-Grew from a small start‑up into a global recruitment partner, expanding across the UK, Ireland, US and Europe. -Handles a diverse portfolio of projects—from sourcing top IT talent to engineering and finance specialists for multinational firms. -Focuses on technical & engineering, IT & digital, accountancy & financial services, sales & marketing, and HR & legal sectors. -Operates a boutique, founder‑led model that adapts to client needs with agility and deep industry insight. -Delivers tailored recruitment solutions for sectors like software development, engineering, finance and corporate services. -Known for a reputation built on personalized service, hands‑on leadership and a willingness to tackle tough talent challenges. -Unusual for a recruitment firm, it maintains a strong ethical stance, often directly mentoring candidates and clients alike. -Regularly pioneers new recruitment approaches, blending traditional headhunting with consultative strategy and regional expertise. -Continues to carve a niche by balancing ambitious growth with a personalised, relationship‑driven approach.

Sector Specialisms

Visa Sponsorship

-no sponsorship available -only applicants with full us working rights