Property Manager - 20 Farringdon St, London

Overview

Manage on-site operations, services, budgets and tenant relations for 20 Farringdon St.

Key Responsibilities

• building systems
• service charge
• client reporting
• helpdesk management
• fitout coordination
• esg compliance

Tasks

-Build a strong working relationship with all on-site service partners to deliver the needs for the property under your management. -Setting initial budget and management of the service charge, quarterly variance reporting, contractor invoicing and have a sound understanding of reconciliation matters to agreed accounting practices. -Participate and contribute to site-wide forums, discussions and network events. -Ensure that on-site management of the building is undertaken in accordance with Savills policies, processes, and procedures as defined on the Process Hub site (Compass). -Oversee internal and external reporting for the property under your management to colleagues, the client and investors. This involves quarterly reports for the client, overseeing all operational matters. -Serve as the primary point of contact for customers regarding building issues, complaints, and maintenance requests. Ensure timely response and resolution. -Assist the building’s Social Responsible Management’ (H&S and environmental/sustainability) activities. -Ensure the building(s) under your management are meeting the client’s extensive ESG targets. -Carry out building inspections and reviews in accordance with the site programme issued by SMR. Assist in the arrangement and oversight of stakeholder visits when required. -Create a platform to deliver social value benefits and deliver opportunities for tenants to engage with the community. -Manage the web-based building helpdesk and 20 Farringdon Street Portal facilities. -Take ownership of the Savills and Client’s vision and values ensuring that they are fully integrated into all of the building services. -Oversee all building systems including HVAC, plumbing, electrical, security, lifts and fire safety. Coordinate routine inspections and maintenance tasks. -Ensure compliance with health and safety regulations, fire regulations, and other building-related legal requirements. Maintain up-to-date records of inspections ad site visits. -Delivery of ‘Instinct’ (customer experience) operational initiatives across all areas in close liaison with our service partners. -Instruct and manage minor project works as and when required and in accordance with the agreed SLAs. -Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement). -Manage the tenant fitout and license to alter (LTA) process and liaise with engineering colleagues and appointed consultants to ensure compliance and a smooth process for tenants. -Be responsible for issuance of the monthly building newsletter. -Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours -Assist and support with prompt resolution of any long-standing operational issues. Supporting building surveyors on all lines of enquiry in respect of large scale projects. -Contribute to the ongoing development of a positive, confident, high-performing site-wide team. -Assist in budget preparation and monitor building-related expenditures. Obtain quotes and negotiate contracts for services. -Schedule and supervise service providers regarding service charge items, ensuring compliance with service contracts and meeting high quality standards. -Taking ownership of all events and placemaking initiatives, to drive a Grade A office building community. -Oversee and manage the activities and performance of service partners with respect to the property under your management. -Maintain, test, and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. -Assist in the monitoring of vacant/void property in conjunction with the Client’s insurance policy, as well as taking ownership of lodging insurance claims where necessary. -Work with the site team, client and service partners to come up with initiatives and innovations to constantly improve processes and delivery of services for the estate. -Act as an ambassador for 20 Farringdon Street to ensure a positive experience for all site users (including but not limited to: tenants, visitors, etc.) -Liaise and lead the place-shaping team to design and create a welcoming and exciting space that tenants want to come and work in with a range of occupier and community focused events and activities. -Liaise with occupiers’ representatives referring matters upwards only if they cannot be resolved. -Assist in the procurement of all supplies and services at the property in accordance with the Savills procurement program. This will include the use of accredited contractors only, usually based on framework agreements and Savills’ purchase ordering systems. Monitor contractor performance against agreed standards, scrutinising performance and escalating accordingly. -Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building, in support of any occupier matters that may influence property valuation/investment. -Building a culture of accountability and excellence across all service partners.

Requirements

• statutory compliance
• customer service
• fit outs
• complaints handling
• service budgeting
• leadership

What You Bring

-Comprehensive understanding of property statutory compliance guidelines. -Excellent customer service and relationship building skills. -Knowledge and experience with regards to occupier fit outs, landlord works. -Meticulous attention to detail and organisational skills -Have an awareness of the Savills Complaints Handling Procedures and ability to lead on resolving tenant disputes in-house where possible. -Comprehensive understanding and experience in service charge budgeting. -Strong Leadership skills and ability to motivate a team on site.

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About Savills

-Headquartered in London, it operates across multiple regions, providing comprehensive real estate services. -Delivers a wide array of services, from managing residential properties to overseeing commercial ventures. -Committed to offering strategic advice, helping clients navigate real estate complexities effectively. -Renowned for deep market understanding and providing solutions tailored to individual client needs. -Involved in significant projects, such as luxury housing developments and urban renewal initiatives. -Exerts expertise across various sectors, including retail, office, industrial, and agricultural properties. -Maintains a reputation for handling major transactions and complex projects with precision.

Sector Specialisms