Neighbourhood Safety and Enforcement Officer

Description

Join our team as a Neighbourhood Safety and Enforcement Officer in Salford for an exhilarating opportunity to improve community safety and tackle anti-social behaviour. In this role, you will investigate complaints, handle casework, implement legal actions, and provide support to residents. Collaborating with customers and partner agencies, you will address tenancy matters, prepare legal documents, represent cases in court, and encourage active community participation.

• Assist in Programme Development: Contribute to initiatives aimed at managing anti-social behaviour and promoting good citizenship, demonstrating a commitment to early intervention and creative approaches to achieve swift resolutions and avoid legal action where possible.
• Act as a Professional Witness: Serve as a professional witness, when necessary, and make attempts to witness incidents of anti-social behaviour both during and outside normal office hours.
• Build Partnerships: Develop and maintain proactive partnerships with external agencies, including the police, to enhance the effectiveness of the anti-social behaviour service. Engage in joint operations where required.
• Maintain Accurate Records: Ensure case files are accurately maintained and up-to-date, including the use of any required computerised systems. Provide clear written case reports, respond to formal enquiries, and produce reports and statistical information as needed.
• Apply Remedies and Solutions: Utilise a variety of approaches to provide sustainable solutions to cases of anti-social behaviour and tenancy-related issues.
• Investigate Complaints: Handle complaints related to anti-social behaviour and tenancy enforcement in line with the organisation's policies and procedures.
• Take Ownership of Cases: Manage cases responsibly and within agreed timelines, progressing them to resolution. This includes interviewing witnesses, conducting thorough investigations, collecting evidence, preparing cases for court, and supporting victims and witnesses throughout the legal process.
• Stay Informed on Legislation and Policies: Keep up-to-date on relevant laws and policies affecting anti-social behaviour and tenancy matters, and identify opportunities to refer cases to relevant agencies while ensuring timely follow-up and feedback.

Requirements

We are looking for someone who has...

• Strong Communication Skills and a Positive, Can-Do Attitude, with experience in working directly with the public in challenging and complex situations, such as handling complaints and addressing anti-social behaviour concerns.
• Knowledge of Tenancy Dispute Solutions and Anti-Social Behaviour Management, understanding the range of options available to address these issues effectively.
• A Full UK Driving Licence and Access to a Vehicle with Business Insurance
• Self-Motivation and Initiative: Capable of working independently as well as collaborating effectively within a team.
• Strong Written Communication Skills, with the ability to draft clear, professional letters and reports

Benefits

• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Additional earning from the call out rota opt-in
• Starting salary of £35,229 per annum
• Attractive pension schemes
• Personal use of the company van
• You will work a total of 37 hours per week, Approximately 3 days per week will be spent working in the office or out in the community, days will be designated for remote work from home.

Training + Development

Interview process

Visa Sponsorship

Security clearance