Credit Manager

Overview

Manage hotel accounts receivable, credit, billing, and collections to ensure accurate invoicing.

Key Responsibilities

• accounts receivable
• billing
• credit management
• collections
• financial reporting
• staff supervision

Tasks

-Resolve issues and ensure resolution. -Reviewing Credit / Accounts Receivable operations and recommending / implementing improvements. -Maintain strong communications with guests and meeting planners to resolve any disputes and billing discrepancies. -Maintain organized set of detailed records and files to document financial transactions. -Review the Guest Ledger, High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed. -Responsible for compiling all group billings in a timely manner and in accordance with Highgate Hotels policies. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Ensure the timely credit collections of all outstanding payments. -Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to executive management or general manager. -Maintain a warm and friendly demeanor at all times. -Ensure prompt, accurate and efficient system for billing of current and aged accounts. -Maintain accounts receivable systems, review the aging, reconcile daily hotel receivables and review group master billings. -Maintain high standards of personal appearance and grooming, which include wearing nametags. -Scrutinizing all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts. -Supports ADOF and DOF with special projects and workflow process improvements. -Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. -Monitor credit limits of all outstanding accounts. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Daily review of Accounts Receivable ledger and monitor incoming payments. -Prepare month-end journal entries and assist with accounts receivable related account reconciliations. -Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / time lines. -Responsible for supervising and managing staff in accounts receivable department, including training new and existing staff -Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis. -Supervise Accounting Assistants regarding accurate and timely billing, processing of credit card inquiries and charge backs, billing of FIT accounts, processing of advance deposits and advance deposit refunds. -Develop and document processes and procedures and ensure compliance with necessary controls. -Attend all hotel required meetings and trainings. -Promote and demonstrate superior customer service in accordance with department and company standards. -Work closely with room reservations and front office teams to insure proper procedures are followed for online travel agency reservations. -Administer credit processes and policies for other departments in the hotel. -Directs or prepares all financial reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, i.e., Weekly : A/R & A/P Aging -Oversee all functions of Accounts Receivable. -Ensure all credit applications are properly documented, approved by the management, and are based on hotel’s policy and procedures. -Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. -Maintain strict confidentiality in all departmental and company matters. -Ensure compliance on Payment Card Industry (PCI) policy. -Manage all account queries and disputes. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Ensure customer service standards are followed by all team members and address issues as they arise. -Manage Accounts Receivable accounts and ensure all accounts are reconciled regularly. -Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving deadlines.

Requirements

• hotel pms
• microsoft
• accounts receivable
• problem solving
• hospitality
• teamwork

What You Bring

-Knowledge of hotel PMS systems, hotel accounting systems, and hotel sales systems. -Exceptional work ethic and commitment. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Hospitality experience is highly preferred. -Must be able to maintain confidentiality of information. -Strong Organizational and people skills. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented-manner. -Ability to be persistent, patient, creative, and flexible. -Excellent written and oral communications skills. -Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Ability to operate phones, calculator, computer equipment, fax machines, copiers and printers. -Able to work weekends and holidays as required to meet deadlines. -Must be able effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Proficient in Microsoft applications -Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. -Able to work flexible hours and extended shifts as required to meet deadlines. -Ability to work efficiently in a team-oriented environment. -At least 3-5 years related experience in accounts receivable and group billing. -Highly developed problem solving and prioritization abilities.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms