Assistant Manager

Overview

Oversee facility operations, contracts, vendors, and staff to meet KPIs and service standards.

Key Responsibilities

• vendor management
• service contracts
• energy management
• asset register
• reporting
• health & safety

Tasks

-Develop and manage succession plans for all direct reports -Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client. -Monitoring GUTS tickets for closure -Assist in compilation of all MIS -Initiate strategies to achieve measurable improvements in energy consumption. -Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems -Manage service contracts including inspections and quality management of service delivery -Ensure compliance with statutory regulations on fire, health and safety standards. -Management of resource to ensure no disruption to client business. -Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards -Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives -Actively seek to train subordinates in all aspects of the non-technical services -Follow a structured vendor management program as per the client's specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks -Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site -Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings. -Audit the Asset register from time to time ` -Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities -Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. -Manage and assist with the personal development of all direct reports -Plan, organize and arrange internal events for any processes or business -Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. -Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services -Contribute to the monthly management report and quarterly business review to the client and other reports as required -Achievement of the Key Performance Indicators and Service Level Agreement targets. -Maintain equipment database for site. -Ensure timely payment to vendors -Achieve client satisfaction to the client's expectations -Actively searches out opportunities to achieve best results -Implementation of Best Practices -Participate in emergency evacuation procedures including crisis management and business continuity -Capture cost and tracking methods for all consumables and other supplies -Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site. -Vendor grooming and real time monitoring of services and periodic reviews

Requirements

• contract admin
• pc literacy
• 24/7 support
• tertiary quals
• client reporting
• occupational safety

What You Bring

-Must be able to recognize system shortcomings and respond to operational and emergency situations -24/7 emergency call support and site attendance is required -Strong PC literacy and proven ability to manage daily activities using various systems. -Adherence to Key Performance Indicators -Contract Administration Experience required -Excellent people skills and ability to interact with a wide range of client staff and demands -Demonstrated experience with continuous improvement initiatives -Is able to make difficult decisions and resolve problems or improve operations -Demonstrated experience with tendering and service improvement initiatives required. -Tertiary qualifications in property, building or facilities management preferable -Demonstrated experience with client reporting and preparation of reports -Knowledge of occupational safety requirements

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Benefits

-Health management -Agreed cost savings initiatives

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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