FT Retail Banker

Overview

Process deposits/withdrawals, assist customers, and promote banking services.

Key Responsibilities

• cash handling
• vault management
• deposit processing
• currency counting
• fraud detection
• customer service

Tasks

-Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault. -Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine. -Receives mortgage, consumer, and other loan payments. -Process Debit Cards upon request. -Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. -Assist with night deposits, mail deposits and ATM deposits as needed. -Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary. -Visually review customer transactions verifying necessary information. -Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes. -Handle debit card disputes. -Build consumer and business customer profiles as needed. -Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. -Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. -Assist internal customers (other personnel) and executive management as requested. -Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. -Attend various Retail training classes, as assigned by management. -Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed. -Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries. -Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies. -Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed. -Update identification.

Requirements

• driver's license
• high school
• bank software
• wire transfers
• outlook
• cash handling

What You Bring

-Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary. -Willingness to demonstrate Core 5 values with customers and coworkers. -High school diploma or general education degree (GED) will be required at the completion of your graduating year. -Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software. -Obtain training and become proficient in executing wire transfers. -1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred. -Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required. -Balance of ATM and main cash vault as needed. -Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.

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About First Security Bank

-Evolved from a local community bank into a statewide financial powerhouse. -Underwrites a variety of financing projects—from commercial and construction loans to equipment, lease, and mortgage deals. -Offers services including business cash management, lockbox and positive pay, alongside personal checking and savings. -Grew through a mix of organic expansion and strategic real-estate investments, such as its prominent Little Rock center. -Features include loan decisions made locally, ensuring fast turnaround and a personal connection with the borrower.

Sector Specialisms