Rent Recovery Specialist

Overview

Assist tenants with rent arrears, advise landlords, and represent Foxtons in court.

Key Responsibilities

• landlord updates
• tenant contact
• payment recovery
• legal expertise
• court representation
• rent arrears

Tasks

As a Rent Recovery specialist, you’ll be at the heart of our commitment to safeguarding our clients’ income. You’ll be the reassuring voice and the steady hand that ensures landlords feel supported, even when rent payments fall behind. Your work will involve navigating complex situations with empathy and precision, contacting tenants through every available channel to resolve issues and secure payment. You’ll also advise landlords with clarity and professionalism, keeping them informed every step of the way and, when necessary, representing Foxtons in court proceedings with confidence and expertise. -Keep landlords informed with clarity and confidence, offering expert advice and timely updates. -Be the first point of contact for tenants facing payment issues - listen, understand, and guide them toward resolution. -Master the legal landscape of rent arrears through our industry-leading training and become a go-to expert in your field. -Represent Foxtons in court proceedings when necessary, standing as a knowledgeable and composed advocate.

Requirements

• customer service
• ambition
• organisation
• detail oriented
• problem solving
• communication

What You Bring

No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel. Our people have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.

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Benefits

At Foxtons, we understand that property management is about more than just transactions - it’s about trust, reliability, and delivering peace of mind. One of the most valuable services we offer our landlord clients is rent recovery, and we’re looking for someone who can confidently step into this vital role. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs. As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals. -Enhanced parental policies, including generous shared parental leave -Equity, Diversity and Inclusivity networks with Foxtons-funded social events -One paid work day a year to volunteer for a charity of your choice -£24,000 per annum -Pension scheme -Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform -This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes one day per week working from home (once the initial induction period has passed). -Meaningful career progression based on your performance, knowledge and attitude, not just your length of service -Unrivalled training and upskilling opportunities throughout your career

About Foxtons

-Grown into one of the UK's most recognized estate agencies specializing in residential and commercial property sales, lettings, and property management. -Known for its high-tech approach to real estate with a focus on customer service and innovation. -Boasts an extensive network of offices throughout London and surrounding areas. -Offers a range of services including property valuations, mortgage advice, and property management. -Has grown from a single office to become a leading name in the UK property market. -Emphasizes transparency and efficiency in property transactions, often setting industry trends. -Has a distinctive and modern brand, recognized by its bold advertising and tech-driven solutions.

Sector Specialisms