Account Manager

Overview

Manage customer accounts, ensure service excellence, order planning, and business growth.

Key Responsibilities

• order planning
• customer management
• cost reduction
• financial reporting
• qbr coordination
• material monitoring

Tasks

-Take ownership of your allocated customers; be the voice of the customer within the business. -Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, coordinating with the relevant Buyer for material purchasing and kit clearance. Plus, maintaining continuous communication with the production, quality and engineering teams. -Develop close working relationship with other key functions in the company to support commercial negotiations for new projects and assist in projects for further business improvement. -Improve our customer service experience, create engaged customers and facilitate organic growth. -Reduce the overall cost of goods and ensure success is shared with customers on an equitable basis. -Ensure that the customer's scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution. -Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs. -Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in our portfolio. -Organise and attend Quarterly Business Reviews (QBRs), ensuring data is up to date and presented professionally. -Monitor customer slow moving and excess material; with the goal of ensuring customers take full responsibility for the material we purchase on their behalf.

Requirements

• mrp
• account management
• communication
• commercial awareness
• negotiation
• detail oriented

What You Bring

-Experience in managing customer accounts within a manufacturing environment. -Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues. -Confident to handle multiple tasks and remain composed during challenging situations. -Sound commercial awareness of how revenues and gross margins impact the business. -Confidence to negotiate and influence decision-making with senior stakeholders. -Experience in using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail .

People Also Searched For

About Castle Group Ventures, Llc

-Grew as a boutique consultancy offering managed security, governance, cloud & endpoint protection -Delivers tailored projects: security audits, governance frameworks, cloud and identity solutions -Specialises in data‑security, cloud security, identity & access, endpoint and email protection -Often partners with clients to integrate security into tech strategy and operations -Known for hands‑on incident response and proactive threat management

Sector Specialisms