External Service Manager

Overview

Manage ASC partners, parts, swaps, and performance for Sol-Ark inverter repairs.

Key Responsibilities

• repair oversight
• performance metrics
• warranty management
• parts inventory
• ticket management
• partner setup

Tasks

-Serve as the primary liaison for all ASC and 3PL operations and performance. -Oversee ASC repair work to completion and validate invoices for payout. -Collaborate cross-functionally with technical support, repairs, and supply chain teams to drive continuous -Support the setup of new ASC and 3PL partners in new regions. -Establish and track ASC performance metrics (e.g., turnaround times, repair quality, customer satisfaction) andconduct regular vendor audits to drive accountability and improvement. -Manage the unit warranty/swap program, coordinating with distributors and third-party logistics (3PL) providers toensure seamless execution and compliance. -Ensure ASCs are properly stocked with repair parts to maintain service efficiency. -Manage and prioritize support tickets and RMAs tied to ASC cases to ensure timely resolution. -Provide and coordinate training resources to keep ASC technicians up to date on repair procedures.

Requirements

• zoho desk
• microsoft office
• inventory tracking
• partner management
• organizational
• communication

What You Bring

-3 to 5+ years of experience in service operations or partner/vendor management (technical support a plus). -Strong organizational skills with the ability to manage multiple priorities and deadlines. -Proven ability to collaborate with cross-functional teams and external partners, including distributors and 3PLs. -Experience tracking parts inventory and usage to support supply planning and forecasting. -Spanish language skills a plus but not required. -Proficiency with support tools and ticketing systems (e.g., Zoho Desk) and Microsoft Office. -Excellent communication and relationship-building skills.

People Also Searched For

About Sol-Ark

-Founded to revolutionize solar power systems, Sol-Ark focuses on innovative energy storage solutions. -The company has grown into a leader in solar inverter technology, aiming to make renewable energy more accessible and reliable. -Known for high-efficiency, integrated solar inverter and battery backup systems that offer energy independence. -Sol-Ark's products are used in a variety of projects, from small residential setups to larger commercial installations. -They specialize in off-grid and grid-tied systems with features like quick installation and enhanced performance. -Standout features include cutting-edge technology that enables seamless integration with energy storage solutions. -The company continues to evolve, bringing more advanced energy storage capabilities and expanding globally.

Sector Specialisms