Customer Success Specialist

Overview

Supports Customer Success team with ops, admin, billing, and partner tasks.

Key Responsibilities

• billing resolution
• invoice collection
• license management
• escalation handling
• customer support
• product knowledge

Tasks

-Resolve customer issues involving billing questions and underpayments in order to ensure payment and renewal. -Assist team with strategic initiatives. -Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace. -Collect on defaults, renewals, and invoices. -Maintain scheduled touch points both via email and phone during defined renewal period. -Escalate any cancellation, feedback, or unresolved issues to appropriate Customer Success team member. -Provide basic customer and partner support including license authorization, purchase history, license configuration, license transfer, company updates, etc. -Provide operational and administrative support for leadership, Customer Success Managers, Outside Partners, and/or Academic Program affiliates. -Maintain working knowledge of all products the team supports.

Requirements

• high school
• microsoft office
• teamwork
• interpersonal

What You Bring

-The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes. -High school diploma OR 12 months of successful experience in a ConstructConnect role. -All team members must reside and perform their work within the United States. -Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department. -Must have intermediate knowledge Microsoft office products -Strong teamwork and interpersonal skills.

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About Constructconnect

-Founded with the mission to simplify and accelerate the construction process. -They offer a suite of tools that streamlines project bidding, forecasting, and networking for contractors, engineers, architects, and suppliers. -Their platform helps users access construction project leads, detailed plans, and specs, facilitating quicker and more efficient project execution. -plays a key role in sectors such as residential, commercial, industrial, and infrastructure, serving a diverse client base across the globe. -their software tools are particularly renowned for helping users find new business opportunities, manage project data, and streamline the construction lifecycle. -a standout feature is their collaboration with other tech giants to integrate construction data with cutting-edge technologies like AI and machine learning. -continuously expands its portfolio with acquisitions, strengthening its position as a key player in the construction tech space.

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