Facilities Management

Overview

Helpdesk Operative managing FM tasks, allocating contractors and communicating with customers.

Key Responsibilities

• cafm entry
• task allocation
• system updates
• customer communication
• call triage
• task follow-up

Tasks

-To follow through process until jobs are completed -Reply to emails and update systems. -Allocate tasks on to the system and allocate contractors to resolve facilities management issues. -Following process to make sure that client requirements are met -Direct communication with customer to ensure the end to end job process has been completed. -Chase outstanding tasks to ensure resolution as quickly as possible -Direct communications with customers ensuring that they are kept up to date -Triage incoming calls & ensure that service level agreements are applied -Answering emails and responding to queries, ensuring that notes are up to date on the system -Raise jobs onto the Computer Aided Facilities Management (CAFM) system and speak with contractors to arrange attendance -Following process to make sure that client instructions are adhered to -To chase outstanding tasks and ensure resolution and update customers.

Requirements

• time management
• problem solving
• teamwork
• communication
• detail oriented
• it systems

What You Bring

To deliver the role, the candidate will need to demonstrate that they can follow processes, work in a high-volume task orientated role and have excellent time-management skills and be able to work on multiple in-house IT systems. You will also have a good attention to detail with the ability to problem solve, work well as part of a team and be confident with good communication skills. -Who we’re looking for; To deliver the role, the candidate will need to demonstrate that they can follow processes, work in a high-volume task orientated role and have excellent time-management skills and be able to work on multiple in-house IT systems. You will also have a good attention to detail with the ability to problem solve, work well as part of a team and be confident with good communication skills.

People Also Searched For

Benefits

As a Gleeds team member, you will have access to: -Opportunities to develop and grow your career -Our global travel scholarship programme -A contributory pension scheme -Flexible working arrangements -Employee Assistance Programme -Out of Hours, point of escalation (Evenings / Weekends / Bank Holidays) on a rotational basis

About Gleeds

-They manage projects ranging from high-rise buildings to large-scale infrastructure. -Their expertise spans commercial, residential, industrial, and infrastructure projects. -They offer bespoke services tailored to each project's unique needs. -Typical projects include airports, commercial office buildings, healthcare facilities, and energy plants. -The company is known for delivering projects on time, within budget, and to the highest quality standards. -It is often entrusted with some of the world’s most ambitious projects.

Sector Specialisms