Income Recovery Specialist - 12 Month FTC

Overview

Contact rent-arrears customers, negotiate repayments, prepare legal docs, meet income targets.

Key Responsibilities

• legal docs
• court representation
• income targets
• customer service
• rent arrears
• repayment negotiation

Tasks

An awareness of relevant housing legislation will be a must as you’ll prepare legal documents and represent Abri in court in support of possession of our properties. You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service. As you’ll be proactive in contacting our customers who have fallen into rent arrears, you’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner. You’ll use your initiative to problem solve when investigating their circumstances and negotiate repayment agreements. You’ll be able to identify the need to signpost to internal and external support if required.

Requirements

• customer service
• collaboration
• driving licence

What You Bring

You’ll be comfortable to speak with our customers whether this is over the telephone or face to face, in our offices or in their homes. Collaborative working and communication skills will all be essential as you’ll work with a range of stakeholders including DWP, local authorities, debt advice organisations and internal colleagues to make sure our customers receive the support they need. Access to your own vehicle with a full and valid driving license is essential.

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About Abri Group

-Founded with a vision to drive innovation in construction and development projects. -Has a proven track record of delivering residential, commercial, and industrial projects. -Specialises in providing solutions for complex infrastructure and transport systems. -Known for its agile project management and high-quality execution of large-scale developments. -Frequently collaborates with government bodies and private sector partners to enhance urban landscapes. -Combines cutting-edge technology with sustainable practices to deliver long-term value. -The company’s diverse portfolio includes high-rise residential buildings, commercial spaces, and infrastructural projects like roads and bridges.

Sector Specialisms