DCJ Information Technology Analyst Trainee

Overview

On‑job training to provide IT help‑desk support and user assistance for DCJ.

Key Responsibilities

• record keeping
• report writing
• on‑job training
• instruction follow

Tasks

-follow oral and written instructions. -Receives on the job training to perform tasks as outlined in the specification for the class of DCJ Information Technology Analyst 1; -prepare and maintain accurate records; -prepare written materials and reports;

Requirements

• comptia a+
• ticketing
• networking
• windows os
• customer service
• communication

What You Bring

-Strong experience in verbal and written communication. -logic and analytical skills; -Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees, which is available at www.ct.gov/ethics. -Knowledge of -Demonstrated interest in IT support through coursework, internships, or personal projects. -Experience following documented procedures and escalate issues appropriately. -Exposure to ticketing systems. -interpersonal skills; -Willingness to learn and adapt in a fast-paced environment. -Ability to -functioning and use of information systems; -Customer service orientation and patience under pressure. -CompTIA A+ Certification (preferred but not required). -Flexibility to travel to various office locations as needed. -In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the closing date on the job opening, unless otherwise specified. -Basic understanding of networking concepts (IP, DNS, DHCP). -Familiarity with Windows operating systems.

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Benefits

-A healthy work/life balance to all employees. -Professional growth and development opportunities.

About Connecticut Department Of Administrative Services

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