Senior Manager Customer Experience LCS

Overview

Lead service coordination and technical support for PAPI lifecycle, driving customer satisfaction.

Key Responsibilities

• improvement
• customer focus
• estimations
• bids
• team management

Tasks

-Driving continuous improvement culture and implementation of improvements to achieve service excellence in your own area of responsibility. -Ensuring customer focus and understanding of sense of urgency and care in their own area of responsibility. -Overseeing estimations, bids, and proposals and ensuring they align with ABB standards and targets. -Managing teams of technical support engineers and/or customer support staff.

Requirements

• sap
• salesforce
• powerbi
• bachelor's
• project management
• service operations

What You Bring

-Ability to manage cross-functional teams and drive process improvements. -Ability to demonstrate your advanced skills in managing people and projects. You have 10 years of relevant experience. -Possess an enhanced knowledge of and are highly adept in SAP, FSL, Salesforce, PowerBI, Microsoft Office. -You are legally allowed to work in the United States. -Proven experience in service operations, coordination, or customer experience leadership. -You are highly skilled in Service Operations and Technical Support in the Process and/or Energy Industries in the North American market. -Bachelor's Degree in Engineering or Business, or similar field. -You are at ease communicating in English. -Excellent organizational, communication, and critical thinking skills.

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms