Sr Performance Manager

Overview

Drive training, coaching, and KPI strategy to boost regional property performance.

Key Responsibilities

• coaching
• mystery shop
• bi tools
• kpis review
• data analysis
• asset analysis

Tasks

-Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region. -Monitors 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one-on-one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate). -Provides feedback to Learning & Development Team regarding training needs. -Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives. -Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers. -Participates in and facilitates (as requested) inter-department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance. -Plans, executes, and participates in committees or chair them as requested. -Utilizes One-on-One Coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member’s Community Manager (and Regional Property Manager where appropriate). -Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership. -Facilitates onboard training courses when necessary for newly transitioned properties. -Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties. -Through careful analysis of Key Performance indicators, (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, support in developing correction action plans, and aide in maximizing asset, portfolio and regional performance as a whole. -Makes recommendations and modifications regarding office and region performance, business needs, etc.

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Benefits

-Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. -Charitable giving program and benefits. -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -Employee Assistance Program. -401(k) with Company Match up to 6% of pay after 6 months of service.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

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