Client Service Director - Water/Wastewater

Overview

Drive client service, business growth, and project delivery for water/wastewater practice.

Key Responsibilities

• project management
• proposal development
• business development
• client expansion
• team leadership
• strategic planning

Tasks

-Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member. -Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews. -Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ’s local and national project portfolio to expand service offerings. -Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery. -Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities. -Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects. -Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction. -Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth. -Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships. -Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success.

Requirements

• pe license
• 15+ years
• dbia
• team building
• business development
• water expertise

What You Bring

-Education: BS or MS in Civil, Chemical, Environmental, or a related engineering field. PE license required or ability to obtain immediately. Design-Build experience and DBIA certification are a plus. -Team Building: Enthusiasm for fostering team collaboration, staff development, and inclusive leadership. -Communication Skills: Strong writing, editing, research, and verbal communication abilities. -Entrepreneurial Spirit: Proven experience with business development, relationship-building, negotiation, and client service management, all delivered with integrity. -Experience: Minimum of 15 years of relevant experience. -Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary. -Travel Requirements: Ability to travel to clients and Kennedy Jenks offices as needed. -Local Market Expertise: Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting.

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About Kennedy Jenks

-A trusted provider of engineering and environmental solutions, specializing in water, energy, and infrastructure. -Founded with a vision to serve diverse industries, evolved into a leader providing sustainable and innovative solutions. -With decades of experience, delivering projects addressing complex challenges and promoting resilience and efficiency. -Portfolio spans water resources management, energy infrastructure, and civil engineering sectors. -Often works on projects involving extensive environmental considerations, including water treatment, wastewater management, and renewable energy. -Earned reputation for excellence, known for hands-on approach and commitment to delivering tailored solutions.

Sector Specialisms