Analyst I/II - Customer Programs

Overview

Manage and analyze low‑income utility assistance programs and related reporting.

Key Responsibilities

• sap reporting
• data integration
• metrics development
• contract management
• auto enrollment
• budget tracking

Tasks

-Ensure various marketing campaigns identified in UGI’s Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns. -Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled. -Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026. -Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings. -Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference. Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI’s Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties. -Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program). -Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order. -In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances. -Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share. -Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment. -Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc. -Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.

Requirements

• excel
• sap
• communication
• bachelor's
• program management
• analytical

What You Bring

-Advanced knowledge of Excel, Power Point, and Word. -Excellent oral and written communication skills. -Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs). -Level I – Entry level, analysis and program management experience and/or Utility experience preferred -Analytical and program management experience preferred, familiarity with marketing strategies beneficial. -Level II – At least 2 years’ experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred. -Bachelor’s degree in business or marketing preferred. -Ability to work cross-functionally and assist management drive projects to completion.

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About Ugi Utilities, Inc.

-Delivering natural gas and electricity services across Pennsylvania. -Operates in both residential and commercial sectors, ensuring reliable energy distribution. -Focused on maintaining infrastructure and expanding its reach to new regions. -Continually strives to enhance customer service and meet the evolving energy needs of communities.

Sector Specialisms

Security Clearance

-pre‑employment drug screening required. -ongoing substance‑abuse testing per ugi policies. -medical marijuana use prohibited for safety‑sensitive positions.