Resident Services Coordinator

Description

• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures

Requirements

• 1 - 2 years of customer service and resident retention experience required
• This position requires a(n) High school diploma / GED
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Additional degree(s) that are preferred for this position include: Degree in General Studies

Benefits

• Growth and advancement opportunities
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
• 401(k) with company match
• Full benefits package
• Generous paid time off
• Lucrative referral bonus program

Training + Development

Interview process

Visa Sponsorship

Security clearance