Senior Supervisor - Community Management

Overview

Liaise with owners/tenants, manage service charge collection, and ensure community quality.

Key Responsibilities

• nol issuance
• complaint logging
• site inspections
• charge collection
• provider monitoring
• report maintenance

Tasks

To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities. Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively. -Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules. -Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner. -Escalate unresolved issues efficiently through appropriate processes. -Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome. -Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication. -Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA. -Educate owners and tenants about DHCM’s community rules and regulations to ensure full compliance. -Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security). -Attend meetings to represent owners and tenants concerns, ensuring that all inquiries and complaints are communicated and addressed promptly. -Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information. -Maintain regular and up-to-date incident and progress reports. -Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services. -Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service. -Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement. -Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services. -Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs). -Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution. -Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes. -Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM’s requirements, policies, and standards. -Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.

Requirements

• communication
• slas
• 4-5 yrs
• bachelor’s
• project management
• problem solving

What You Bring

-Effective interpersonal and communication skills. -Understanding of Service Level Agreements (SLAs) -Minimum of 4- 5 years of experience in a similar field (community management, property management, customer service). -Bachelor’s degree in business administration or a similar field. -Master's degree preferred. -Project Management skills. -Basic Financial Understanding -Time management, priority setting, and organizational skills. -Problem-Solving and Decision-Making

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Benefits

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

About Dubai Holding

-A driving force behind Dubai's urban transformation, shaping the skyline and experience of the city. -A leading investment powerhouse with diverse holdings in real estate, hospitality, and leisure, creating world-class developments. -Key projects include iconic landmarks like the Jumeirah Beach Hotel and Dubai Internet City, shaping Dubai's global reputation. -Their expertise spans commercial, residential, and mixed-use real estate developments, fueling Dubai's rapid expansion. -In addition to urban developments, brings entertainment and leisure innovations with attractions like global resorts. -Investing in future-driven projects, pushes the boundaries of smart cities and sustainable development. -Collaborates with global partners to bring cutting-edge technologies to its properties and projects. -A rich history of successful projects, continues to lead by redefining lifestyle and business opportunities.

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