Service Administrator

Overview

Answer calls, log service requests, resolve issues, and support dispatch teams.

Key Responsibilities

• customer support
• call handling
• dispatch coordination
• cross‑functional
• phone triage
• issue resolution

Tasks

-Respond and process customer support service calls -Will work cross functionally with our dispatching teams -Obtain information over the phone from our customers to accurately address service issues.

Requirements

• customer service
• detail
• hsa
• fsa
• communication
• microsoft office

What You Bring

-Experience in customer service role -Attention to detail -HSA and FSA -Good communication skills -Familiar with Microsoft Office Software -Must be comfortable in a high call volume position

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Benefits

-Employee Assistance Program (EAP) -10 Paid Holidays -Flexible Time Off -Health, Dental, and Vision Insurance -Company-Paid Life Insurance Policy -World-class paid training program for you to learn the skills for long term career success. -Disability & Occupational Accident Insurance -401(k) Company Match

About Owl Services

-The company specializes in providing end-to-end services, from design to execution, across multiple sectors. -With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives. -OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems. -The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs. -Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.

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