Workplace Experience Facilitator - 12 Month Fixed Term Contract

Overview

First point of contact managing reception, helpdesk, mailroom and site access.

Key Responsibilities

• mail management
• site access
• query resolution
• user support
• call handling
• incident logging

Tasks

-Be responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests. -Manage all site access and booking in/out protocols, including induction processes for visitors/contractors attending site. -Facilitate and resolve queries and issues between building users, contractors, and internal teams. -Act as the first point of contact for all building users, visitors, and contractors — in person, via email, and through our service user system – Samanage (SAM). -Answer incoming calls professionally, taking ownership of queries and providing accurate information. -Ensure all incidents/requests reported are logged and raised on SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.

Requirements

• teamwork
• detail‑oriented
• customer service
• driving licence
• problem solving
• multitasking

What You Bring

Location: Bradford, with travel required to different sites. Work Experience Facilitator - 12 Month Fixed Term Contract If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. Be the face of our workplace! We're looking for a friendly, organised multitasker to deliver a seamless experience across reception, helpdesk, and mailroom services.You'll be the first point of contact for building users, visitors, and contractors — in person, via email, and through our service platform. If you love helping people and keeping things running smoothly, this is the role for you! If you’ve got experience in the Work Experience area and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. -Able to work as part of a team and demonstrate team building skills. -Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover. -Great attention to detail and accuracy. -Able to maintain confidentiality in all aspects of the role. -Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers. -You will require a driving licence for the role, as travel is required between different operational sites and out of hours one in 8 weeks will required. -Able to prioritise tasks and have good time and workload management skills. -Able to demonstrate a practical common-sense approach to problem solving. -Able to follow documented policy and procedures.

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Benefits

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! -Attractive pension scheme (up to 12% company contribution) -Retail savings scheme -Online GP service, cycle to work scheme, gym membership discounts and many more! -Life assurance cover of 4 times pensionable salary -Development opportunities in line with the Work Experience Facilitator progression plan -We offer a competitive salary, depending on experience (£26,874 - £33,162) -A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. -25 days annual leave plus bank holidays – plus an extra wellness day! -Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

About yorkshire water

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Sector Specialisms

Security Clearance

-basic disclosure check via a third‑party company. -possible security vetting: counter terrorist check or security check clearance. -medical questionnaire required, with additional medicals if needed.