Resident Maintenance Specialist

Overview

Manage tenant maintenance requests, coordinate vendors, and oversee property upkeep.

Key Responsibilities

• vendor management
• cost estimation
• work order management
• problem diagnosis
• capital projects
• tenant requests

Tasks

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation. -Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing. -Determine the cost of proposed solutions using company guidelines. -Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics. -Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex. -Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines. -Assist in managing Capital Improvement Projects and vendors. -Dispatch clear and timely instructions to vendors for resolution of maintenance problems. -Diagnose maintenance problems accurately and determine appropriate solutions.

Requirements

• hvac
• voip
• crm
• microsoft office
• bilingual
• high school

What You Bring

-Basic understanding of single-family home systems and components (appliances, HVAC, etc.). -Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto. -Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred. -Bilingual (English/Spanish) verbal and written skills are preferred. -Intermediate knowledge and experience in Microsoft Office and PC skills. -Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills. -High School Diploma/GED required.

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Benefits

Additional Compensation This position is eligible to receive quarterly bonus payments. The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. -Flexibility to work weekends and evenings if assigned

About Amh

-Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse. -From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces. -The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs. -Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial. -They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability. -The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management. -Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry. -As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.

Sector Specialisms