Production Coordinator

Overview

Coordinate flooring installations, manage installers, and ensure customer satisfaction.

Key Responsibilities

• product ordering
• job scheduling
• cost reporting
• progress updates
• installer sourcing
• warehouse organization

Tasks

-Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders. -Deliver on expectations contracted in the sales process. -Make decisions and act in accordance with Floor Covering International's core values and mission. -Keep warehouse and office organized and presentable. -Be available to attend training seminars at owner's discretion. -Walk the customer through job at completion and collect final payment. -Order all products needed for jobs accurately and follow up on delivery. -Work weekly and monthly to hit sales installation goals. -Continue to educate self on new flooring. -Updates logged daily with status of job and upcoming schedule. -Manage job to hit profit objective. -Schedule the job to meet the schedule of customer and installers. -Complete job costing reports. -Communicate job progress daily. -Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done. -Resolve conflicts and complaints immediately. -Confirm scope of work and compensation with installers prior to start of job. -Attend weekly meeting with Franchise Owner at scheduled time. -Discuss and obtain written permission for any changes in contracted work. -Attend at least one form of training per year. -Consistently search for installers that can offer a better experience to our customer with more reasonable rates.

Requirements

• decision making
• problem solving
• leadership
• experience
• home shows
• independent

What You Bring

-Able to make reasonable decisions. -Able to problem solve productively. -Leadership skill to manage installers and handle conflict appropriately. -Experience preferred -Be available for Home Shows. -Able to work independently without supervision. -Able to maintain organization while working on multiple sites.

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Benefits

-Competitive salary -Paid training provided -Paid time off

About Floor Coverings International

-Started as a vision to transform the way people experience flooring, bringing the showroom directly to customers' homes. -With decades of experience, the company has become a trusted name in flooring solutions across North America. -Specializes in personalized flooring consultation, offering a wide range of products including hardwood, carpet, tile, and more. -Helps customers make informed decisions through expert advice and high-quality installations that meet specific needs. -Focused on providing premium flooring products for both residential and commercial projects, enhancing spaces with style and function. -A notable factor is their unique mobile showroom service, which makes the entire shopping and installation process convenient. -Built on a commitment to excellence, the company thrives through local franchises, each bringing tailored flooring expertise to various communities.

Sector Specialisms