Manager Service

Overview

Lead service team for elevator maintenance and revenue generation in Bangalore

Key Responsibilities

• service revenue
• sla maintenance
• field ops
• forecast review
• customer management
• complaint tracking

Tasks

-Overall responsible for service revenues based at Bangalore. -Annual Manpower planning and enhance field productivity. -Coach and develop internal talents for taking up higher responsibilities in the organization. -on a typical day you will: Manage a portfolio of elevator units through maintaining good working relationships with existing customers Serve as primary contact for timely resolution of customer needs surrounding inquiries Develop build-on repair and modernization sales through networking, bids and tenders Develop your own sales strategy to achieve sales targets, ensuring profitability Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results Conduct sales negotiations and close deals, ensuring payment on time Collaborate with fellow team members, including other sales representatives and field colleagues You have some experiences in the sale of technical products requiring customer consultation You have a strong customer and service orientation, including excellent interpersonal skills You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers You are target focused, with the ability to work at pace in a demanding, complex, corporate organization -Provide leadership to Supervisor and various stake holders in the department to achieve business targets. Including setting their annual business targets and periodical review to achieve the results -Tracking of all customer complaints and speedy response/resolution -Visit job sites, Periodical visits to all Key customers and maintain CRM -Position will be responsible for Techno Commercials for 2500 units .Ensure that service revenues are generated from AMC (service sales) , Spare Sales , Conversion, Recovery and Modernization businesses. -Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers. -Maintain cordial relations with builders, owners and architects -Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters -Drive excellence in field operations through Supervisors and mechanics -Drive service transformation initiatives in Bangalore

Requirements

• engineering graduate
• elevator
• leadership
• service experience
• customer service

What You Bring

-First Class Graduate in Engineering -Candidate should able to join in a month time. -Preferably from Elevator industry. -Excellent Leadership skills, Communication, Interpersonal skills and presentation skill -15-20 years in handling service function with Techno Commercial parameters in industrial / capital equipment / service industry -Age up to 40 years -Exposure to latest trends in Customer Service, must have sound knowledge in technical, commercial aspects as well as soft skills. -Ability / Confidence to handle high profile Architects and Builders of Repute -Willing to travel across the region for monitoring results and development of business / people

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Benefits

-Receivable Management – day-to-day updates to Service Head / Finance -Receivable Management – day-to-day updates to Service Head

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms