Branch Manager

Overview

Oversee branch HVAC operations, sales, staff, and profitability.

Key Responsibilities

• safety audits
• purchase orders
• timekeeping
• crm entry
• inventory management
• p&l review

Tasks

-Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately. -Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations. -Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections. -Has authority to hire, recommend pay, establish performance and recommend for termination -Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director -Oversee branch and warehouse appearance, housekeeping, maintenance, and repair. -Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos. -Maintain a 93%, or higher, audit score -Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment, -Review P&L; hold safety meetings, security reports and maintain facility. -Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner. -Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform. -Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM. -Develop plans for increased branch profitability/productivity and drive continuous improvement processes. -Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues. -Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner. -Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions. -Stay current with cycle counts and keep dead stock at a minimum. -May work outside regular working hours in case of emergencies within the branch as required. -Maintain ample levels of inventory to meet delivery and service expectations of all branch customers. -Ensures work is aligned with the ROM’s expectations, goals, and vision -Provides guidance and training to subordinates -Accountable for implementation of policies, processes, and procedures for short-term results

Requirements

• hvac
• crm
• ms office
• leadership
• college degree
• p&l

What You Bring

-HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts -Works on difficult to moderately complex issues and projects -Proven customer service experience with high level of customer satisfaction -1 year in a leadership/supervisory role -Ability to apply good judgement and decision-making skills including strong work ethics and integrity. -Ability to build and maintain positive relationships with customers, vendors, and employees -College degree strongly preferred. -Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties. -High School diploma or GED equivalent. -High level of attention to detail and compliance and results driven. -Effective verbal and written communication skills and interpersonal skills -Working knowledge of CRM & Mincron or similar applications is preferred. -Knowledge of warehouse/inventory management and material handling equipment such as forklifts -Strong organizational and time management skills -Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint) -Experience leading a team of employees towards a common goal -Excellent problem-solving skills, with ability to apply sound judgment -P&L understanding -Experience in HVAC wholesale industry strongly preferred -Must be able to perform essential responsibilities with or without reasonable accommodations.

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About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer-sponsored work authorization required.