Training Specialist

Overview

Manage onboarding, LMS, and training programs for hospitality staff.

Key Responsibilities

• lms management
• orientation facilitation
• training materials
• program scheduling
• vendor partnerships
• audit support

Tasks

As a Training Specialist in our corporate offices, you'll support the administration of employee onboarding and training experiences offered through the leadership & training team with Ryman Hospitality Properties (RHP) and Opry Entertainment Group (OEG). You'll perform the daily operations and maintenance of the learning management system (LMS), coordinate and facilitate the new hire orientation program, and assist in implementing and creating effective training and engagement strategies. As the ideal candidate, you're highly organized and eager to leverage your experience to inspire others to grow and learn. Reports to Senior Manager of Training & Development. -Communicate and uphold all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. Participate in and respond to annual company audits. -Manage the LMS, including content creation, uploads, assignments, and vendor partnerships for implementation and maintenance. -Monitor departmental email correspondence, ensuring timely and appropriate responses or escalation of inquiries. -Assist with new venue opening and onboarding, including arranging schedules, travel, and meetings. -Organize and facilitate in-person orientation sessions. Support remote orientation offerings by maintaining and updating related video content and agendas. Ensure organizational leaders are aligned with current orientation expectations. -Maintain and update training materials across all operational levels, from frontline staff to Manager-in-Training programs. -Collaborate with the operations trainer to ensure accurate maintenance of in-venue Certified Trainer Program rosters and foster ongoing relationships with program participants. -Assist with the administration of training department programs, including scheduling, communication, logistics, room setup, facilitation, and session feedback. -Manage the calendar for on-site training facility (Ryman Hospitality University) and necessary supplies within.

Requirements

• microsoft excel
• driver's license
• business degree
• 2+ years
• communication
• travel

What You Bring

Speak and hear to communicate effectively and use both near and distance vision. Frequently sit with some walking and standing. Regularly lift/carry up to 25 lbs to carry materials or assist in set up/break down. Continual use of gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use. In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally work within the entertainment, hotel or restaurant venues. -Ability and willingness to travel to local or distant locations on a limited basis -Effective interpersonal, verbal, and written communication skills -Proficient with Microsoft Office applications with intermediate Microsoft Excel skills -Valid driver's license required with satisfactory driving record required -Degree in Business Administration, Education or related training and development field preferred -Strong work ethic, self-sufficient and highly organized -2+ years' restaurant/hospitality operations experience or related training experience required -Self-aware and able to influence and motivate others

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Benefits

This is an entry level hourly position with great benefits including 401K, Medical, Dental, Vision and more! Working Conditions

About Ryman Hospitality Properties

-Specializes in entertainment and hospitality as a leading real estate investment trust (REIT). -Grown its portfolio with a focus on live entertainment venues and hotels. -Owns iconic properties like the Grand Ole Opry and operates numerous hotels and convention centers. -Has a strong presence in Nashville, making it a major player in the hospitality and entertainment sectors. -Manages world-class venues that host live music events, conventions, and more, ensuring top-tier guest experiences. -Continues to grow through strategic acquisitions and development of premier locations. -Unique blend of real estate and entertainment makes it a key influencer in live events and hospitality.

Sector Specialisms