ServiceNow Architect

Description

• Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration
• Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement
• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems
• Coordinate development priorities with stakeholders and adjust delivery plans as needed
• Collect and integrate feedback from users to support continuous improvement initiatives
• Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.)
• Monitor quality of deliverables and ensure adherence to project standards and organizational best practices
• Ensure accurate and reliable data collection for IT assets and configuration items
• Oversee ServiceNow product development from planning through implementation and post deployment support
• Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards
• Translate business requirements into actionable development and delivery plans
• Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies
• Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes
• Facilitate collaboration between enterprise architecture, developers, and business owners
• Define, implement, and monitor application governance policies for ServiceNow modules and integrations
• Align product development activities with enterprise architecture, accessibility, and security standards
• Document lessons learned and provide recommendations for future platform enhancements
• Provide oversight for platform configuration, enhancement, and integration activities
• Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities
• Manage product development timelines, feature delivery, and release schedules
• Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes
• Monitor and report on product performance, risks, and readiness for release
• Communicate technical and functional information clearly to business owners, leadership, and technical teams
• Motivate and manage team members to achieve project and product delivery objectives
• Produce regular reports on project status, product readiness, and risk mitigation efforts
• Support prototyping, solution testing, and technical evaluations prior to production releases
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors
• Recommend and implement process improvements to enhance product delivery and platform performance
• Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles
• Present product functionality, performance metrics, delivery progress, and risk mitigation plans
• Manage or coordinate CMDB structure, data quality, and governance processes

Requirements

• Experience integrating continuous improvement practices and incorporating user feedback into product enhancements
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support
• Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
• Certified Implementation Specialist (CIS) – ServiceNow
• Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations
• Strong ability to communicate complex technical information to business owners, leadership, and technical teams
• ITIL Foundation or Agile/Scrum certification
• Experience managing CMDB structure, data quality, and governance
• Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps
• Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes
• Project Management Professional (PMP)
• Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams
• Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards
• Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments
• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration
• ServiceNow System Administrator Certification

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance