Channel Partner Coordinator I

Overview

Manage channel partner accounts, provide support and drive waste service revenue.

Key Responsibilities

• data collection
• profit analysis
• regulatory compliance
• account management
• customer service
• project management

Tasks

-Ensures that contract terms and pricing are adhered to at all locations -Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities -Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s) -Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s) -Conducts service follow-up surveys to ensure customer satisfaction -Follows all internal standard operating procedures for managing Channel Partner accounts -Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO -Recommends, develops, and implements solutions to support customer needs -Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions -Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines -Coordinates and manages data collection systems and reports for customer -Provides services to customers until 5:00pm Mountain and Pacific Time, if required -Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times -Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s) -Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company -Manages small projects as assigned -Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars -Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts -Assists in determining regulatory requirements for customer waste and byproducts

Requirements

• customer service
• microsoft office
• rcra
• dot
• bachelor's
• problem solving

What You Bring

-3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR- -Proficiency in Microsoft Office Suite applications such as Word, Excel and Access -In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required) -Strong organizational and problem-solving skills to resolve facility or customer challenges -Strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities -Bachelor's degree (required) -Willingness and ability to travel on occasion -Excellent verbal and written communication skills to effectively converse with both internal and external partners -Regular and predictable attendance to perform the functions and requirements of this role

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Benefits

-Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges. -Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

About Arcwood Environmental

-Evolved into a national environmental services leader. -Acquired by EQT Infrastructure in January 2024, enhancing growth and capabilities. -Provides end‑to‑end waste solutions including treatment, transport, incineration, recycling, emergency response, and on‑site services. -Serves pharmaceuticals, life sciences, advanced manufacturing, chemicals, oil & gas, and metals sectors. -Notable projects include expanding a hazardous‑waste incinerator in Orange, TX, integrating a demilitarization facility in Joplin, MO, and installing a shredder in East Liverpool, OH. -Engagements involve handling regulated waste streams, technical support, compliance, and emergency spill response. -The Joplin facility specializes in energetic (explosive) waste disposal, offering a rare service niche.

Sector Specialisms

Security Clearance

-a post‑offer drug screen and background check will be required.