Specialist -SS Accounting

Overview

Manage collections, credits, refunds, and account reconciliations for customers

Key Responsibilities

• refund reconciliation
• escheatment
• deduction reconcile
• credit review
• getpaid notices
• chargeback management

Tasks

-Cross-Departmental Communication: Collaborate with departments such as Cash Applications, Billing and Adjustments Customer Maintenance, Tax Maintenance, etc to resolve issues related to past-due accounts -Prepare Collection Accounts: Gather and organize all necessary documentation to initiate the collection process and facilitate account turnover to the Risk Department. -Process Refund Reconciliations: Reconcile and process customer refunds ensuring accuracy and compliance. -Assist in Managing Escheatment Process: Assist in reconciling aged credit balances by identifying refund requirements or resolving credit discrepancies. -Reconcile Deductions and Overpayments: Investigate and resolve customer account discrepancies by analyzing deduction reports and overpayment activity to ensure accurate account balances. -Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in. -Review Credit Limit Increase Requests: Evaluate customer accounts and submit requests for credit limit increases as needed. -Small Balance Accounts: Send past-due notices via the GetPaid system to collect on minor balances. -Handle Credit Card Chargebacks: Gather and organize all necessary documentation to respond to and resolve chargeback disputes in a timely and accurate manner.

Requirements

• adaptability
• communication
• microsoft office
• sap
• bachelor's degree
• analytical

What You Bring

-Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you. -Excellent communication skills. -Solid negotiation and leadership skills. -Proficient in Microsoft Office and other productivity software systems, (Get Paid and SAP are a plus). -Excellent customer relations skills. -Requires a bachelor's degree with 4 – 7 years of relevant experience. -Strong analytical, numeracy and research skills.

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About Lennox India Technology Centre

-Driving innovation in HVAC, they engineer products focused on efficiency, comfort, and sustainability. -Solutions cater to residential, commercial, and industrial needs, emphasizing energy efficiency. -Integrating smart HVAC systems and IoT-enabled solutions for enhanced functionality. -Committed to reducing energy consumption and enhancing indoor air quality through pioneering solutions.

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