Operations and Commercial Manager

Overview

Lead ops & commercial for housing maintenance, managing team, budget and client relations

Key Responsibilities

• reactive maintenance
• team leadership
• budget management
• client relations
• performance kpis
• talent development

Tasks

Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing, and presenting the commercials of your business, and building and maintaining a trusting and collaborative client relationship, long-term. This includes, -You will have the tenacity and drive to succeed the targets and expectations of your business to ensure it is always delivering in terms of safety, quality, and time, in a reactive maintenance/ voids environment. -Leading through your operational teams. You will have a direct labour workforce of Forepersons, Multi trade and Electricians led by your Contract Manager and a Site Manager, all working to drive high levels of productivity and to ensure that work is delivered to a high quality that is in line with KPIs -Having accountability for the business budget and P&L, working with your commercial team, to ensure you achieve profit, while maintaining a strong relationship with your client -Developing and nurturing your team, leading by example with your behaviours, and identifying talent and drawing on individuals’ skills that will benefit and strengthen the business -Having exceptional communication, enabling you to secure and maintain yours and Ian Williams’ client relationship. You will lead by example to deliver a high-quality service to secure extended business, long term

Requirements

• leadership
• maintenance
• p&l
• client‑relations
• people‑development
• commercial

What You Bring

An Operations and Commercial Manager at Ian Williams is passionate and people focussed, with demonstrable commercial and operational aptitude. We are delighted to continue our successful long term contract with our housing client, based in Birmingham, within our Response Maintenance business, and we require a true people leader This opportunity would suit someone with strong commercial and operational acumen, who ideally comes from a Response/ Maintenance background and someone who is unwavering in their commitment to building a collaborative and customer centric relationship with their client. -Significant leadership experience in a similar role, ideally obtained from within a responsive/ maintenance contracting environment. However, we are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do -Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £5 million -Experience of developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively -Demonstrable experience of being passionate about your people, engaging, empowering and developing your team, bringing them on your journey

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Benefits

-Be part of our annual company profit share scheme (achieved 14% in last FY) -Private mileage scheme and fuel card -Enhanced maternity/ paternity pay -Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice. -Annual pay reviews -Specsavers vouchers -Life, Medical and Permanent Health Insurance -Training and development opportunities -Trade discounts from our preferred suppliers for you and your friends and family -Annual leave, plus bank holidays with the option to buy or sell -Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR part pay into a savings scheme -We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered

About Ian Williams Ltd

-Began with painting and expanded into full property services. -Offers planned maintenance, responsive repairs, M&E, and refurbishments. -Projects include school refurbishments, housing improvements, loss recovery, and asset reinvestment. -Runs its own Ian Williams Academy for specialized training.

Sector Specialisms