Front Desk Agent Homewood Suites Columbus OSU

Overview

Assist guests with check‑in/out, address inquiries/complaints, and manage front desk operations.

Key Responsibilities

• guest service
• report generation
• cash handling
• check‑in/out
• room status

Tasks

-Handle guest complaints ensuring guest satisfaction. -Generate, print, and distribute daily reports to designated departments/personnel. -Adhere to payment, cash handling and credit policies/procedures. -Process all check-ins and check-outs according to established hotel requirements. -Resolve discrepancies on the room status report with Housekeeping.

Requirements

• communication
• flexibility
• bilingual
• customer service
• computer
• high school

What You Bring

-Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. -Be available to work a flexible schedule, including weekends, holidays, and varied shifts. -Bilingual English/Spanish a plus. -Minimum one year customer service experience; previous hotel experience preferred. -Knowledge of local activities and attractions appropriate for clientele. -Computer experience preferred. -High school graduate or equivalent.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

Sector Specialisms