Resident Liaison Officer

Overview

Lead resident engagement and manage decant process for regeneration projects.

Key Responsibilities

• decant planning
• reporting
• stakeholder liaison
• risk management
• communication planning
• records management

Tasks

-Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs. -Develop and implement tailored communication plans for regeneration projects. -Prepare regular reports for internal and external stakeholders. -Organise resident meetings, community events, and feedback sessions. -Build and maintain strong working relationships with local authorities, housing associations, and community organisations. -Contribute to the development of regional policies and procedures related to decant and liaison work. -Share best practices and provide support to other regeneration projects across the region. -Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration. -Support regional teams in delivering consistent resident engagement strategies. -Maintain accurate records of resident interactions, decant progress, and partnership activities. -Represent Vistry Homes at stakeholder meetings and forums. -Identify risks and recommend mitigation strategies to ensure smooth delivery. -Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme. -Provide support to partnerships throughout the move, including frequent liaison and logistical planning. -Coordinate with housing partners to support relocation progress.

Requirements

• microsoft office
• crm
• construction
• decant procedures
• communication
• stakeholder management

What You Bring

-Excellent communication and interpersonal skills, with the ability to manage sensitive conversations -Proven ability to work across multiple projects and with diverse stakeholders -Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction -Strong understanding of construction processes and how they impact residents during regeneration and decant phases -Proficient in Microsoft Office and CRM systems -Highly organised, with strong problem-solving skills -Solid knowledge of decant procedures and partnership working -High levels of empathy and resilience to be able to handle sensitive and challenging situations with residents

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Benefits

-Company car, car allowance or travel allowance -2 Volunteering days per annum -Employee rewards portal with many more benefits... -Salary sacrifice car scheme available to all employees -Competitive basic salary and annual bonus -Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service -Enhanced maternity, paternity and adoption leave -Competitive pension scheme through salary sacrifice -Life assurance at 4 x your annual salary -Private medical insurance, with employee paid cover -Share save and share incentive schemes

About Vistry Group

-Launched following the merger of Bovis Homes and Galliford Try’s housing arm in January 2020. -Operates three retail brands—Bovis Homes, Linden Homes, Countryside Homes—and a B2B Partnerships arm. -Known for timber-frame manufacturing via Vistry Works, boosting quality, speed, and carbon performance. -Typical projects include mixed-tenure neighbourhoods with schools, parks, orchards, and community facilities. -Completed major schemes like Meridian Water regeneration and Countryside Partnerships integration in 2022.

Sector Specialisms