Debt Recovery Administrator

Overview

Admin role supporting debt recovery team, handling queries, reporting & relationships

Key Responsibilities

• report generation
• issue analysis
• procedure development
• system maintenance
• relationship management
• customer support

Tasks

-Provide support to other teams and managers as required. -Produce reports to identify trends, potential problems, and opportunities for performance improvement. -Analyse and resolve operational issues to minimise business impact. -Assist in developing and maintaining procedures and systems to support operational delivery. -Manage relationships with Property Managers and schedule quarterly review meetings. -Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers. -Resolve customer queries escalated from Property Managers and external debt collection solicitors.

Requirements

• outlook
• excel
• credit control
• problem solving
• communication
• administrative

What You Bring

-Experience using Microsoft Outlook and Excel to an intermediate/advanced level. -Confident problem solver with strong analytical skills. -Excellent communication skills, both written and verbal. -Previous experience in Credit Control or Debt Recovery is beneficial but not essential. -Strong administrative skills with excellent attention to detail. -Comfortable working to SLAs and deadlines. -Flexible and resilient, with the ability to adapt to changing business needs. -Intermediate Excel skills and ability to interpret data effectively.

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Benefits

-Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) -Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services -As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! -27 days holiday plus all Bank Holidays -Sponsorship for study and professional qualifications (up to 4 study days)

About Places For People

-Evolved into a powerhouse of placemaking. -Built momentum across the UK by owning or managing properties and running leisure venues. -Fuelled by bond-raising and partnerships, including a 2024 SDR merger. -Handle regeneration, development, care, and investment. -Reinvest earnings into communities. -Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration. -Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure. -Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration. -Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services. -Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.

Sector Specialisms

Security Clearance

-pre-employment checks, including dbs checks where applicable