CMC Junior Operator (un)

Overview

Monitor alarms, verify, dispatch authorities, document incidents, and handle calls.

Key Responsibilities

• alarm monitoring
• call dispatch
• incident reporting
• cctv surveillance
• customer interaction
• system documentation

Tasks

-Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties -Respond to incoming emergency calls for elevators, crisis lines and incident management lines -Properly document all alarm handling procedures within the alarm screens -Monitor alarm and remote access systems, telephones, CCTV camera systems -Document incident reports according to customer and department requirements -Monitor system for alarm signals and respond to alarms using the information provided in instruction screens -Support and participate in continuous improvement processes -Interact with external and internal customers and other agents -Receive and process incoming calls from customers regarding security systems/irregular activity/alarms

Requirements

• computer
• typing
• high school
• call center
• security
• communication

What You Bring

-Intermediate computer knowledge including Microsoft Windows. -Call center experience preferred. Security experience is also preferred. -Professional communication skills, both written and verbal. -Strong organizational skills, ability to multi-task, and detail orientation. -Must be able to adhere to standard operating procedures and special instructions -Able to multi-task in a fast-paced work environment. -Comfortable handling potential emergency situations. -Able to type a minimum of 25 words per minute. -Intermediate computer knowledge, able to type a minimum of 25 words per minute. -High School Diploma or GED required. -Must be ready to work either days, evenings or nights. Permanent shifts are offered in order of seniority. Most rotations require working one weekend out of two.

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Benefits

-Employee Assistance Program -Global Advancement Opportunities -Defined Contribution Pension Plan -Comprehensive Benefits -Life Insurance -Medical/Dental/Vision insurance -Competitive Starting Pay -Short-Term and Long-Term Disability -Competitive Retirement Saving Plans

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms