Manager of Community & Supportive Services

Overview

Develops and manages supportive service programs for residents across properties.

Key Responsibilities

• training development
• service coordination
• community liaison
• resource directory
• report preparation
• case management

Tasks

-Work closely with property management to coordinate training of residents in understanding resident and management responsibilities particularly with respect to obligations of tenancy -Identify, develop, and maintain networks of existing community based supportive and social service agencies for all assigned properties -Set up volunteer support programs with service providers in the community -Provide technical assistance to residents and resident councils in establishing programs at the property, development of resident councils, fundraising, and incorporation of other service as needed -Assist Development department with securing letters of support for Supportive Services Plans and New Project Applications -Prepare reports on supportive service activities and serve as a liaison with nonprofit partners, the State’s Housing Finance Agency, and other governmental/oversight committees as required -Provide general case management (including intake) and referral services to all residents needing assistance -Create, update, and implement training modules for the Community and Supportive Services Department -Participate in candidate interviews and partner with Property Managers to make well informed hiring determinations -Counsel underperforming employees and provide direct commentary to their improve performance -Improve knowledge and skill through participation in training sessions, annual service coordinator meetings, staff meeting and other professional development opportunities -Participate in leadership meetings and conferences for the purpose of continued professional development. -Develop a resource directory of service providers for residents and property management -Promote onsite educational events which may include topics relating to healthcare, job search seminars, and life skills training -Refer and link residents to service providers and agencies in the general community—such organizations will provide services which may include, but are not limited to: job readiness, training and employment, preventative health screenings, budget counseling and money management, parenting skills and childcare alternatives, educational opportunities, leadership development, and other family services -Provide coaching, counseling, training, and feedback to assigned Community and Supportive Service Coordinators -Coordinate the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties

Requirements

• 5+ years
• college degree
• microsoft office
• supervisory
• driver's license
• customer service

What You Bring

-Minimum of 5 years of administrative experience, preferably in property management -Ability to travel up to 25% of the time; must possess a valid driver’s license and reliable transportation. -College degree and a minimum of 7 years of experience in human service -Advanced customer service and problem-solving skills -Technically proficient in Microsoft Office -Strong written and verbal communication skills -Sound interpersonal skills -Ability to establish relationships across the organization and at various hierarchical levels -Ability to work in a fast-paced, action-oriented environment -Supervisory experience is required

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Benefits

-Full medical, prescription, dental and vision benefits -Paid time off, accrued based on years of service -Additional paid day off to provide community or charitable services -Peace of mind and a great working environment -Employee Assistance Program for confidential counseling -Supplemental insurance for employees and families -Paid holidays; approximately eight per year -A 401(k) retirement plan with company match -Company-paid life and AD&D insurance -Company-paid short-term and long-term disability

About Ingerman

-Specializing in the development of affordable housing, the company has delivered projects throughout the Mid-Atlantic and Northeast regions. -Projects range from single-family homes to large-scale multi-family residential complexes. -Combines expertise in real estate finance, development, and construction to bring innovative community-driven projects to life. -Notable for its focus on creating sustainable and vibrant neighborhoods, bringing unique value to urban regeneration projects. -Continues to expand its portfolio, working with public and private entities to revitalize and enhance communities. -Recognized for its ability to balance quality design, cost efficiency, and community impact in every project.

Sector Specialisms