Senior Affordable Housing Director, Property Operations

Overview

Lead regional property operations, manage teams, ensure client satisfaction and performance.

Key Responsibilities

• technology adoption
• budget management
• performance reporting
• client engagement
• process improvement
• talent development

Tasks

-Leverage technology and best practices to improve service delivery and operating efficiency. -Serve as a brand ambassador by engaging with local industry associations and building strong community relationships. -Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues. -Promote excellent customer service standards for both residents and clients. -Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development. -Provide clear, proactive updates on business performance, challenges, and progress. -Foster a culture of accountability, collaboration, and performance across the region. -Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings. -Support innovation in services, vendors, and systems to improve property performance and enhance the client and resident experience. -Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions. -Adjust communication style based on the audience—whether internal teams, clients, or leadership. -Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions. -Lead regional problem-solving initiatives and foster a collaborative approach to decision-making. -Oversee day-to-day operations and financial performance of the regional portfolio. -Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning. -Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards. -Encourage training completion and continuous learning throughout all levels of the team. -Represent the organization in a professional and confident manner in all interactions, including public speaking and client engagements.

Requirements

• regional manager
• team management
• budgeting
• cam
• travel
• bachelor's

What You Bring

-Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties. -Familiarity with budgeting, forecasting, and reporting processes. -Experience working as a Regional Manager in multifamily and/or student housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership. -Industry certifications such as CAM, CAPS, or CPM are a plus. -This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. -Bachelor’s degree preferred; relevant experience in property management operations will be considered in place of formal education.

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About Asset Living

-It has transformed into a top-ranked third-party manager across multifamily, student, senior, affordable and build-to-rent sectors. -Typical projects include large-scale apartment communities, student rentals leasing by the bed, affordable housing with HUD oversight, and senior living centers. -It serves a diverse client base—from institutional investors to single-asset owners—without owning properties itself to avoid conflicts of interest. -In 2020, it acquired Poetic Digital to bring creative and tech capabilities in-house, enhancing online resident experiences.

Sector Specialisms