Customer Support Specialist

Overview

Provide multi-channel support and technical liaison for Wood Mackenzie customers.

Key Responsibilities

• customer support
• product configuration
• user entitlement
• salesforce crm
• technical liaison
• platform services

Tasks

-Deliver quality phone, email & Live Chat support to all Wood Mackenzie customers and internal stakeholders in a timely manner -Support product and role configuration tasks during implementation engagements, and management of ongoing user level entitlement. -Provide support for the Customer Organization, strategic sourcing, and category management projects, and other ad-hoc projects. -Ensure accurate and timely recording of information in Salesforce CRM system. Be the voice of the customer and advocate for them, ensure you close the feedback loop. -Be a liaison between customers and the Customer Organisation, and IT, to communicate and troubleshoot technical issues. -Provide customer-specific services on our platforms which help customers optimize the value of our software, data, and analytical solutions.

Requirements

• salesforce
• microsoft office
• web apps
• analytical
• time management
• communication

What You Bring

-Comfortable speaking on the phone with customers -Analytical and process-oriented mindset -Ability to work effectively both independently and interdependently in a small team environment. -Strong time management skills and multi-tasking abilities -Technically adept with web based applications -Excellent communication skills (listening, writing, and verbal) -Knowledge of Salesforce and the Microsoft Office suite a plus, but not required -Strong attention to detail and organizational skills

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About Wood Mackenzie

-Pivoted in 1973 to pioneering energy research with its first oil report. -Over five decades evolved into a global consultancy powering decisions in energy, chemicals, metals, mining and renewables. -Its Lens platform spans power, hydrogen, carbon, LNG, maritime and more—turning vast datasets into strategic foresight. -Typical projects include asset valuation, project economics, supply‑chain intelligence and portfolio optimization. -With 30+ offices and a presence across energy value chains, it guides governments, producers and financial institutions. -Stands out by integrating legacy upstream expertise with cutting‑edge analytics across renewables and transition fuels. -Notable for weaving real‑time vessel tracking and carbon insights alongside decades‑deep commodity research.

Sector Specialisms