Senior IT Desktop and Network Support Engineer

Overview

Deliver IT desktop, network, server, virtualization, and AWS cloud support.

Key Responsibilities

• m365 admin
• vmware admin
• hybrid cloud
• os deployment
• aws provisioning
• active directory

Tasks

-Manage user accounts, email services, and application support within the Microsoft 365 ecosystem. -Administer and support VMware and Nutanix environments, including ESXi hosts, virtual machines, network virtualization, and VSAN configurations. -Support hybrid cloud environments and integrations with on-prem infrastructure. -Install, configure, and maintain Windows and Linux (CentOS, RHEL, Ubuntu) operating systems on both virtual and physical infrastructure. -Configure and support print servers on Windows File Servers, including spooler service troubleshooting and printer/scanner issue resolution. -Administer boardroom and video conferencing systems, ensuring seamless functionality during meetings and events. -Configure and maintain TLS certificates using AWS Certificate Manager (ACM) and ensure secure communication across services. -Configure and maintain desktops and laptops using Microsoft Intune and Active Directory for device and user administration. -Monitor & Support containerized applications using ECS, EKS, or Docker on EC2. -Troubleshoot and resolve issues related to DNS, DHCP, and LDAP authentication services. -Deploy and manage on-premises Dell PowerEdge servers ensuring reliability and scalability. -Travel quarterly to remote sites to provide hands-on IT support and ensure alignment with local infrastructure needs. -Manage Windows Active Directory, including domain controller configuration and support. -Monitor and troubleshoot cloud resources using AWS CloudWatch, CloudTrail, and Config. -Support & Manage Elastic Load Balancers (ELB/ALB) for high availability and traffic distribution. -Provision and manage AWS services including EC2, S3, VPC, IAM, and CloudFormation. -Deploy, configure, and troubleshoot network switches and routers to ensure high availability and optimal performance.

Requirements

• bachelor's
• dns
• dhcp
• ldap
• virtualization
• jira

What You Bring

-Familiarity with DNS, DHCP, and LDAP services. -Bachelor’s degree in information technology, Computer Science, or a related field. -Strong knowledge of network infrastructure, including switches, routers, and firewalls. -Proficiency in virtualization services and Dell server management. -Excellent troubleshooting skills and the ability to work independently. -Experience with Windows and Linux operating systems. -Experience with JIRA service desk. -Extensive experience in IT system and network support. -Strong communication and customer service skills.

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