Service Dispatcher

Overview

Coordinate scheduling, dispatch, and support for field technicians and service contracts

Key Responsibilities

• dispatch scheduling
• parts monitoring
• inventory management
• po management
• time tracking
• contract logging

Tasks

-Schedule and dispatch Field Technicians for daily assignments. -Follow up with customers to ensure satisfaction. -Prioritize service calls based on urgency and impact. -Monitor parts/materials availability and inform technicians. -Support cost control across PM contracts, repairs, and projects. -Manage job setup, technician time tracking, and updates -Maintain truck inventory and ensure accurate billing/payroll prep. -Maintain service contract logs and assist with monthly revenue forecasts. -Issue and track purchase orders; reconcile PO logs. -Participate in team meetings and assist with ordering parts and contract renewals. -Coordinate all on-site work scheduling with customers. -Communicate between field and office to ensure workflow continuity.

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About Comfort Systems Usa

-specializes in designing, installing, and servicing heating, ventilation, air conditioning, and plumbing systems. -has a nationwide presence and handles complex, large-scale projects. -undertakes projects ranging from commercial office buildings to industrial facilities and residential developments. -operates across diverse sectors including healthcare, education, retail, and government. -renowned for its innovative approach to solving mechanical system challenges. -services are essential in creating comfortable, energy-efficient environments in various settings. -focuses on sustainability and energy efficiency, continuing to grow its portfolio of cutting-edge solutions.

Sector Specialisms