Help Desk Specialist I

Overview

Provide end‑user IT support for hardware, software, and network issues.

Key Responsibilities

• it support
• help desk
• network troubleshooting
• computer refresh
• office moves
• user communication

Tasks

-Provide phone, webchat, and inperson support to end users and external vendors on a variety of IT related issues -Document and track the details of the issue, status and resolution, using the help desk tracking application -Aid with division office moves -Communicate and followup with the user while working the issue and ensure successful and timely completion of the issue -Complete work orders, fully documenting each step of the troubleshooting process -Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company -Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues -Perform end user computer refreshes

Requirements

• overtime
• travel
• oncall

What You Bring

-Ability to work overtime -Ability to travel overnight -Ability to work oncall rotation

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About DR Horton

-Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone. -Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners. -Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process. -Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Sector Specialisms