Hotel Front Desk Agent | Full Time | DoubleTree Tampa Rocky Point Waterfront | Tampa, FL

Overview

Front Desk Agent handling guest check‑in/out, inquiries, and shuttle duties.

Key Responsibilities

• check‑in
• check‑out
• night audit
• payment processing
• guest services
• phone handling

Tasks

-Assist with night audit duties as needed -Handle guest requests and resolve any issues or complaints promptly -Check-in and check-out guests efficiently and accurately -Greet and welcome guests upon arrival with a warm and friendly demeanor -Maintain a clean and organized front desk area -Process payments and maintain accurate records of guest transactions -Provide information about hotel amenities, services, and local attractions -Answer phone calls and respond to guest inquiries in a timely manner

Requirements

• customer service
• hospitality
• multilingual
• phone etiquette
• hotel software
• front desk

What You Bring

-Previous experience in a customer service role, preferably in the hospitality industry -Multilingual abilities are a plus -Strong phone etiquette and communication skills -Familiarity with hotel management software systems -Knowledge of front desk operations and guest services

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Benefits

-Employee discount -Paid time off -Dental insurance -Health insurance -Vision insurance -Opportunities for career advancement within the hospitality industry -Employee assistance program -Competitive pay based on experience -Referral program

About Oci Hospitality

-Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector. -Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality. -With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value. -Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements. -Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service. -OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.

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