Service Manager

Description

2) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks

2) WD management for service to ensure requisite service to WD end customers.

4) Providing objective feedback on products.

1) Providing training to ASP and WD technician on all New products.

4) Working to improve Customer Satisfaction Index (CSI) and customer accolades.

3) Monitoring and reviewing service delivery quality and response patterns.

4) Ensuring compliance to statutory requirements.

1) Managing ASPs, their performance and availability of resources and infrastructure for effective

3) Monitoring service activities of dealers to ensure a uniform service experience to customers

1) Achieving service revenue as per plan by planning and conducting revenue generation activities.

for effective utilisation of these tools.

and Accompanied Visits on products and soft-skills.

3) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps

2) Timely categorisation of defective stock and subsequent repair of D3 /DF3 stock in a timebound

3) Tracking warehouse spares stock for optimum level, effective utilisation and reduction.

2) Ensuring effective and speedy resolution of problems / customer complaints.

1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit

Requirements

B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

Time (CVT) norms by effective management of ASPs.

• Customer centricity

D. IT Systems Usage and Training

2) Managing outstanding as per norms.

Degree/Diploma in Engineering

4) IT Systems Usage and Training

1) Categorisation of product and maximum conversion to Finished Good (FG).

1) Service delivery and Customer satisfaction.

C. Revenue Generation and working capital management.

2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance