Case Manager

Overview

Oversee resident care, documentation, and compliance as a senior living case manager

Key Responsibilities

• insurance support
• resident liaison
• case documentation
• incident reporting
• regulatory compliance
• agency relations

Tasks

-Work closely with Business Operations Director to assist in answering or resolving and issues pertaining to insurance and finance -Serve as a liaison for residents at the hospital, short-term rehab, etc. in assisting with paperwork and coordination of a safe return to the community -Maintain accurate documentation of case management needs and case management notes, including initial, annual, and on-going pertinent information notes, including initial, 30-day, and Q6 months, and on-going pertinent information notes/change of condition, and discharge -Participates in and attends all in-service training as scheduled -Meet with family/resident on day of move-in to welcome and introduce them to team members, orient family and resident to routines, assist residents in adjustment to the Community -Work with residents and team members to respond to and resolve resident issues or conflicts -Conduct tours of the community to potential residents and their families -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Ensure apartments are clean and prepared for all new residents prior to their arrival -Complete, submit, and maintain records of incident reports to DOH, as needed -Communicate all pertinent information on new and existing residents to appropriate team members to ensure highest quality of care -Assist residents in need of alternate placement by executing a safe discharge plan -Develop and maintain relations and communications with government agencies on an on-going basis

Requirements

• leadership
• microsoft office
• associate degree
• bachelor's
• healthcare
• sales

What You Bring

-Excellent written and verbal communication skills and the ability to lead a team -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications -While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. -Demonstrated success in managing operating expenses -An associate degree from an accredited college or university with major work inhuman resources or service delivery, and three years of full-time experience in the provision of services to a dependent adult population -A bachelor’s or master’s from an accredited college or university with major work inhuman resources or service delivery, and one year of full-time experience in the provision of services to a dependent adult population, OR -An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics. -FSA (Commuter/Parking) -Prior leadership experience within the health care industry preferred -Previous sales or business development experience preferred

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Benefits

-Occasional weekend coverage as Manager on Duty -Employee Assistance Program (EAP) -Resident Referral Bonus -Paid Time Off (PTO) and Holidays -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -401(k) Retirement with Company Match -Tuition Reimbursement -Health Insurance: Medical/Rx, Dental, and Vision -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Employee Referral Bonus

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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