Customer Service Assistant-I

Overview

Assist residential customers with payments, service changes, collections, and related tasks.

Key Responsibilities

• payment processing
• account maintenance
• equipment operations
• customer collections
• service requests
• power support

Tasks

-Arrange payment plans with residential customers and process transactions related to start/stop service and other such transactions using automated step-through systems. -General account maintenance to ensure accurate and current information -Operates related office equipment to access, process and refer customer information related to this job. -Contacts residential customers for collection/reminder purposes and provides referrals to customer assistance programs. -Faxed or mailed requests to start/stop service. -Performs back-office duties such as: -Performs follow-up work related to credit and collection for residential customers, start/stop service and customer assistance programs. -Handles power problem related contacts during normal hours. -Processes payments.

Requirements

• call center
• data entry
• office equipment
• customer handling
• procedures
• english

What You Bring

-Successful completion of entrance testing as follows: Call center simulation (LIMRA); data entry, clerical skills, and the G-Neil Job Family 3. -Ability to use standard office equipment. -Ability to manage difficult or emotional customer situations. -Ability to understand and follow procedures and written instructions. -Ability to exercise tact, courtesy and good judgment in contacts with customers. -Ability to effectively read, write and speak the English language.

People Also Searched For

Benefits

-Residential dunning

About Ppl Corporation

-Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island. -Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas. -Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure. -Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements. -Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction. -Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.

Sector Specialisms