Experienced Field Service Technician

Overview

Diagnose, troubleshoot, and repair CAT heavy equipment on site for customers.

Key Responsibilities

• rigging
• equipment repair
• inspection logs
• component installation
• tool maintenance
• customer communication

Tasks

-Maintains credit card receipts for accounting purposes -Promotes Wagner Equipment Co. to customers -Safely rigs or hooks components for lifting -Accurately troubleshoots and repairs CAT equipment the first time -Maintains truck and crane inspection logs on a daily basis -Removes, repairs, and installs major components in varying configurations of equipment -Maintains tooling in good working order as per MSHA and OSHA regulations -Maintains service vehicle in safe and good repair -Communicates with customers on the diagnosis and status of repairs, parts, and other concerns -Maintains good customer records on jobs that have been assigned -Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs -Transmits photos, timecards, service reports, and other information through e-mail -Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher -Teaches and coaches other technicians in the field

Requirements

• msha license
• class b license
• high school
• 5+ years
• et/sis
• microsoft word

What You Bring

-Willing and able to work independently -Basic Knowledge of Microsoft Word and Outlook -High School Diploma or GED -Intermediate Knowledge of DBS -MSHA License -Reads, understands, and applies electrical and hydraulic schematics to repair work -Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills -Class B Driver’s License -Ascending or descending ladders, stairs, etc. -1+ years administrative/clerical experience -Safety & Product Knowledge -Intermediate Knowledge of ET/SIS/SIS Web/STW -Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code -Heavy work that includes lifting and/or moving objects up to 100 pounds or more -Well-rounded knowledge of CAT equipment -Standing, walking, talking, sitting, use of hands & hearing -5+ years experience servicing heavy equipment -1+ years customer service experience -Ability to work independently with little or no direction -75%- 100%

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Benefits

-Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays -Tuition Reimbursement -Medical, dental, and vision insurance -Life and AD&D Insurance -Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. -$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES ** -CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. -Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% -Employee Assistance Program (EAP)

About Wagner Equipment

-Building a reputation by solving complex HVAC and cooling challenges across industries. -Evolved through acquisition and new leadership, maintaining engineering excellence. -Offers turnkey solutions from custom coil design to full installation and commissioning. -Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems. -Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems. -Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.

Sector Specialisms

Security Clearance

-offers contingent on background checks, drug/alcohol testing, fit‑for‑duty testing, and other pre‑employment screenings.