IT Field Services Technician

Overview

Provide on-site and remote Tier 1/2 IT support for offices and construction sites in Florida.

Key Responsibilities

• jobsite setup
• tier1 support
• onsite support
• asset tracking
• sop documentation
• vip support

Tasks

-Respond to service requests related to jobsite mobilization, including setup of Internet, fire walls/ switches, wireless access points, copier s and other infrastructure. -Troubleshoot and resolve Tier 1 and Tier 2 technical issues, escalating more complex problems to Field Services Engineers. -Travel regularly to job sites as needed, maintaining strong field presence and communication. -Document issue resolution steps and contribute to SOP development and maintenance. -Provide onsite support for desktop computing, network access, wireless , mobi le de vice s and A/V systems at both regional offices and construction jobsites. -Support VIP and executive users, ensuring timely and professional service for high-priority requests. -Collaborate with team members to complete project-related support tasks within defined scope. -Assist in onboarding and offboarding tasks including workstation configuration, hardware delivery/setup, and decommissioning. -Ensure all hardware and software assets are tracked in ServiceNow and inventory systems are up to date.

Requirements

• technical support
• microsoft
• active directory
• office 365
• networking
• associate degree

What You Bring

-Strong communication and problem-solving skills -2 – 3 years of hands-on technical support experience. -Mus t have r eliable transportation -Ability to lift 50 pound s -Must be comfortable with regional travel -Ou ts t anding time m anagem ent sk ills -Self-starter with the ability to prioritize work , t hr ivin g both independently a nd coll abora tively in a fast-paced, dynamic atmosphere -Familiarity with Microsoft environments (including Windows 11, Active Directory, and Office 365) , networking, a n d basic troubleshooting principles -Fluency in English required ; Spanish preferred -Associate’s degree in Information Technology , or equivalent experience.

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About Suffolk Construction

-From its Boston headquarters, they expanded through strategic acquisitions in healthcare and regional offices across the US. -Their portfolio spans iconic projects like Wynn Everett casino, GE’s Boston headquarters, major airports, and mixed-use towers. -They offer full-spectrum services: pre-construction, construction management, general contracting, and design-build. -They operate Centers of Excellence across sectors such as aviation, mission-critical, education, healthcare, and hospitality. -Their approach combines cutting-edge technologies like AI, VR, and virtual design with collaborative, people-focused execution. -Notable innovations include VR groundbreaking ceremonies and AI-driven risk modeling on complex builds. -Projects range from large-scale casinos and airport terminals to universities, residential towers, and mission-critical facilities. -Despite its scale, they maintain a reputation for a regimented culture and a meritocratic, performance-driven ethos.

Sector Specialisms